Welcome to our online store! Eleven 77 provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
WHO WE ARE AND HOW TO CONTACT US
We are Eleven 77 – a local family run business handcrafting our own home fragrance range. You can contact us by;
Web: www.elevenseventyseven.co.uk
Email: support@elevenseventyseven.co.uk
Phone: 07851099207
How we may contact you. When you visit Eleven 77 or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
PLACING AN ORDER
Orders are placed solely through our website. Once you have added the product(s) you would like to your basket, you will go through our checkout procedure where you will need to enter your contact details, delivery and billing information. Please check your order (e.g. the product(s), size(s) and delivery address) before clicking the “place order” button.
Acceptance of your order. Your order is an offer from you to us to buy the product(s) in your basket. After you place an order, you will receive an email from us confirming that we have received it. Our official acceptance of your order takes place when we email you to confirm we have dispatched your product(s). It is at this point that a contract will come into existence between you and us. When we acknowledge your order, we will also confirm your order number. If you need to contact us about your order, you should quote this number.
To order our products, you must be authorised to use the payment method which you use to pay for the products you order. If you are under 18, you may use our website only with involvement of a parent or guardian.
OUR RIGHTS TO CANCEL YOUR ORDER
If we cannot fulfil your order. In the unlikely event that we are unable to fulfil your order (e.g. because the product is out of stock, we haven’t been able to verify the billing information you have provided, or you have requested delivery to a country that we do not currently ship to, or there has been an error in the pricing or description of the product), we will let you know by email and we will not charge you for the product.
Unusual or suspicious activity. We provide our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or re-sale purpose. If this happens to you and you think we have made a mistake, get in touch with our customer service team through our online form at www.elevenseventyseven.co.uk
OUR PRODUCTS
We provide reed diffusers, wax melts and home mists.
We attempt to be as accurate as possible, however, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. pictures of our products (and packaging) on our website are for illustrative purposes only. We work to ensure that colours are displayed accurately but we cannot guarantee that a device’s display of the colours exactly reflects those of our products.
DELIVERY
At present we only ship to the UK, ROI and the rest of Europe.
All the information about our delivery charges can be found here.
Any customs, duties or additional charges which apply to your order will be your responsibility and are not included in the delivery costs.
You can find our shipping times here.
We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. COVID-19 19 related delays, postal/courier delays, logistics or bad weather), we will let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we will refund you for any products you have paid for but not received.
CANCELLATIONS AND RETURNS
If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts Regulations 2013.
Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging, and any packaging intact.
Please ensure you obtain a proof of postage when returning items.
If you require a refund we will refund the price paid by you for the products (excluding the initial standard delivery charge) within fourteen (14) days of receiving your returned products, provided that you have returned the products to us within 14 working days of delivery to you or your notifying us of cancellation.
Cancellations and returns can be arranged by contacting Eleven 77 Company by emailing support@elevenseventyseven.co.uk
PRICE AND PAYMENT
The price of the product will be the price indicated on the order pages when you placed your order. We take care to ensure that the price of the product advised to you is correct.
Sometimes we need to make changes to the price of some of our products. When this happens, we will update the prices on our website. If you placed your order for a product before the price change, the price will be as stated on our website at the time when you placed your order.
We accept payment by Stripe, Amazon Pay, Visa, Mastercard, PayPal and Apple Pay.
LOSS OR DAMAGE
All items purchased from our online store are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
We are not liable for business losses. We only supply the products for private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
COPYRIGHT
All content included on this site is the property of Eleven 77 or its content suppliers and protected by international copyright laws. This includes logos, graphics, text, images, audio clips, digital downloads, data compilations and software.
REVIEWS, COMMENTS
Visitors may post reviews, comments, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. We, at Eleven 77, reserve the right (but not the obligation) to remove or edit such content. If you do post content or submit material, and unless we indicate otherwise, you grant Eleven 77 a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Eleven 77 the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Eleven 77 for all claims resulting from content you supply. Eleven 77 has the right but not the obligation to monitor and edit or remove any activity or content. We, at Eleven 77 take no responsibility and assume no liability for any content posted by you or any third party.